Support

We read every message and answer within a few days.

Get in touch

Email hello@pixelhurts.com. It helps if you tell us your device, whether you are on iOS or Android, and what you were doing when it went wrong.

Common questions

I lost my progress

Your park is saved on your device only — there are no accounts and we hold no copy. Deleting the app deletes it permanently, and we cannot restore it.

I paid and did not get what I bought

Open the shop and tap Restore Purchases. If that does not fix it, email us with the receipt from Apple or Google and we will sort it out.

I want to change my ad choices

In the game: Settings → Ad & Privacy Choices. Withdrawing consent is exactly as easy as giving it.

I want my data deleted

Delete the app and everything stored on your device goes with it. For anything held elsewhere, email us and we will answer within 30 days.