Support
Get in touch
Email hello@pixelhurts.com. It helps if you tell us your device, whether you are on iOS or Android, and what you were doing when it went wrong.
Common questions
I lost my progress
Your park is saved on your device only — there are no accounts and we hold no copy. Deleting the app deletes it permanently, and we cannot restore it.
I paid and did not get what I bought
Open the shop and tap Restore Purchases. If that does not fix it, email us with the receipt from Apple or Google and we will sort it out.
I want to change my ad choices
In the game: Settings → Ad & Privacy Choices. Withdrawing consent is exactly as easy as giving it.
I want my data deleted
Pop-Up Park is published by PxHurts OÜ. There is no account and no server copy of your game, so most of what exists is already in your hands.
- Delete the app. Your progress, park, coins, hints, purchase unlocks and any stored crash report live only on your device, and all of it goes with the app. We hold no copy and cannot restore it.
- Reset your advertising identifier if you also want to break the link our ad provider uses: iOS — Settings → Privacy & Security → Tracking. Android — Settings → Google → Ads.
- Email hello@pixelhurts.com from any address to ask us to delete anything held elsewhere. We answer within 30 days.
What is kept, and for how long. We keep no analytics or crash data at all — none is sent to us. Advertising identifiers and ad interaction data are handled by Google AdMob under its own policy. Purchase records held by Apple or Google are kept as long as tax and accounting law requires, which is typically seven years, and cannot be deleted on request while that obligation stands.